Privacy Policy

Canworks LLC, doing business as The Love For U ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and digital gift services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Contact Information: Name, email address, phone number
• Gift Content: Voice recordings, photos, videos, song or playlist links, and written letters you upload or write to build a Voice Note, Video Message, Custom Playlist, Love Letters Collection, or Memory Chain gift
• Recipient and Gift Details: Recipient name, your relationship to them, personal messages, chosen unlock dates, and, for Double-Lock gifts, the security question and passkey used to protect access
• Payment Information: Credit/debit card details (processed securely via Stripe)
• Quiz Responses: Preferences about occasions, budgets, and gift types
• Communications: Messages you send us through email or contact forms

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General geographic location based on IP address
• Cookies: Session and preference data (see Cookie Policy below)

2. How We Use Your Information

We use your information for the following purposes:

Purpose	Data Used
Creating and delivering your digital gift	Contact info, gift content (voice/photo/video/text), recipient and unlock details, payment info
Communicating about your order	Email, phone number
Personalizing recommendations	Quiz responses, order history
Improving our services	Usage data, feedback
Marketing (with consent)	Email address
Fraud prevention	Device info, payment patterns

3. Information Sharing

3.1 Digital Gifts

Our core gifts — Voice Note, Video Message, Custom Playlist, Love Letters Collection, and Memory Chain — are delivered entirely online through a private gift link. No physical address is required, and we do not share your gift content, recipient details, or contact information with any outside vendor to deliver these gifts.

3.2 Partner-Fulfilled Items (if purchased)

If you separately purchase a physical item fulfilled through our Partner Program, we share only the information necessary for that specific fulfillment with that partner vendor: recipient name, delivery address, the item ordered, and any delivery instructions. We do not share your payment information with partner vendors, and they are contractually obligated to use this information only for that order's fulfillment.

3.3 Service Providers

We work with trusted third-party services:

• Stripe: Payment processing
• Cloudflare: Website hosting and security
• Email Service: Order confirmations and communications

3.4 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

4. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-compliant Stripe
• Regular security assessments
• Limited employee access to personal data

While we strive to protect your data, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information for:

• Order data: 3 years (for customer service and legal compliance)
• Account data: Until you request deletion
• Marketing preferences: Until you unsubscribe
• Quiz responses: 1 year or until order completion

6. Your Rights

Depending on your location, you may have the following rights:

6.1 All Users

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications

6.2 California Residents (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell your personal information.

6.3 EU/UK Residents (GDPR)

If you are in the EU or UK, you also have:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for website functionality
• Preference Cookies: Remember your settings (e.g., dark mode)
• Analytics Cookies: Understand how you use our site

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us:

• Email: [email protected]
• General Support: [email protected]

We will respond to requests within 30 days.